F O U N D E D I N 2 0 1 7 // S Y D N E Y , A U S T R A L I A
SHIPPING AND HANDLING
Domestic and international
We use TNT Courier service which generally delivers in 2-3 business days within Australia and includes tracking and insurance.
For international delivery timeframes, please contact us via email@example.com.
Tracking and details of your shipment will be sent once your dress has been dispatched.
We do not refund or exchange if the item is lost or damaged in mail.
Various countries charge custom duties, foreign taxes or other fees. It is the customer’s responsibility to pay those taxes accordingly. Please contact your local customs office for more information regarding whether taxes and duties are payable in your region.
All of our gowns are made to order and are available in small, medium or large sizes.
At the time of purchase, we request your measurements in order to determine the size you require. If you are between sizes, we would always recommend going up a size to allow for optimum alterations afterwards.
We do not offer in house alterations, however can recommend an alterations studio.
Final adjustments with an independent alterations studio are the client’s responsibility after the gown has been collected from the store and/or shipped. we take no responsibility for alterations and changes made to our gowns after collection.
EXCHANGES AND RETURNS
All of our gowns are made to order and we do not offer exchanges or refunds.
In the event an incorrect size is ordered online/via email we do not offer refunds, however may offer a replacement gown. No refunds would be offered.
Our gowns are made to order pieces and we cannot provide a refund on the deposit once the process has started when ordered in store or online.
All prices are quoted in Australian dollars. Prices quoted via email or during the visit to the studio do not include GST and applicable credit card fees which are added at the time of purchase.
APPOINTMENTS IN STORE
Our appointments are free of charge and require an advance booking via our online bookings system on site. We allow a generous 2 hour fitting window. We also offer late night / out of hours appointments 7 days a week. If you require an out of hours appointment, please email us at firstname.lastname@example.org
After a dream gown is chosen, we require A 50% deposit to commence making your gown, which takes up to 3 months. Once the gown is complete, we will contact you to process the 50% balance payment plus shipping fee (if applicable).
We acknowledge that there might occasionally be delays due to circumstances that are beyond our control. In the event of a delay, we will notify you as soon as possible.
Majority of our gowns are made out of silk fabric variations. We recommend to dry clean our gowns professionally only. Please do emphasise to your garment care agency not to wet clean our gowns, as natural silk fabrics shrink dramatically when washed with water.